Dear Valued Customers,
We try to respond to all emails within 24 hours on a weekday &
48 hours on the weekend; often it is much sooner.
If you have placed an order & not had a reply in 24/48 hours,
Please send an Email Direct to Fran: firstname.lastname@example.org
A Tip For Order Placement
After you have selected your desired items, please be sure to click all the steps at checkout.
2. Discount Next
3. Shipping Next
4. Your Details Next
5. Review & Confirm Submit
At this point, the system will send you a confirmation email, we also receive the same email, if you don't receive this email, we probably didn't either. Please Ensure you clicked on the "SUBMIT" button.
Fran & Mark
We do deliver every day, but depending on where you live we might only cover your area once a week. We do Deliver from the Sunshine Coast to Logan & out to Toowoomba. We are in Brisbane & Ipswich several times a week. Once you have made contact and ordered from us we will be able to let you know when we are in your area. We require your order by 1 pm daily so that we can package and prepair your order for delivery. In some cases you could receive your delivery as early as the next day. Early placement or orders is always prefered.
Unfortunately pick-up is unavailable at this stage. We are not in the office all day, as we have bees to tend to & deliveries to make. Thank-you for your understanding, and to keep our prices fair & reasonable we are happy to deliver to your home when we are in the area. Unfortunately delivering to work places in the city or in shopping centres is not available either as paid parking costs would need to be passed on. Please do contact us and we will try and work something out for you.
We have an Easy Ordering Process.
1. Send an Email with your Details & Order to; email@example.com (Please DO NOT PAY YET, )
2. We will confirm your order, Product ordered, Proposed Delivery day.
3. We will send you an invoice for payment. (Payment Methods are Listed on the Invoice)
4. Once we receive payment, Delivery will be made.
### Important Notice to Customers paying online: ###
Please use your invoice number as your Bank payment reference, that way the accounting system can match up your payment with your account easier and in turn your order will be actioned much faster.
There is no need to use your name and address as we have all that information on your account.
Each unique invoice number is used only once and assigned to you at the time of raising the invoice
to your account.
Your help in this matter is greatly appreciated.
Thank-you for understanding & working to our systems.